Shipping policy

SHIPPING POLICY

Processing Time

In-stock watches are normally dispatched within 2 business days after payment has cleared and any required order verification is complete. Business days are Monday through Friday, excluding holidays.

If an order requires additional processing time, we will notify you using the contact information provided at checkout.

Shipping Destinations and Charges

Our standard shipping service covers the contiguous 48 United States. Shipping charges, if any, are displayed at checkout before payment.

For Alaska, Hawaii, U.S. territories, or international destinations, contact will@lswatchco.com before ordering to confirm availability, shipping costs, and any additional requirements.

Insurance and Delivery

Watch shipments are insured during transit and require a signature upon delivery. Please provide an address where someone can safely receive and sign for your package.

Tracking information will be provided after shipment. Carrier delivery dates are estimates and may be affected by weather, holidays, or other delays.

Address Changes

Review your shipping address carefully before placing an order. Address changes must be approved before shipment and may require additional verification. Please do not redirect a package or change delivery instructions without contacting us, as this may affect insurance coverage.

Lost or Damaged Shipments

If your shipment is delayed, missing, or arrives damaged, contact will@lswatchco.com promptly. For damaged shipments, retain the packaging and contents and provide photographs so we can investigate and assist with the carrier claim.

Returns

Return requests must be submitted within 48 hours of delivery. Eligible standard returns are subject to a $100 return shipping charge and a 10% restocking fee. See our Return and Refund Policy for complete details.

Contact

For shipping questions, email will@lswatchco.com.