Refund policy

Refund & Return Policy

LS Watch Co. accepts eligible return requests submitted within 48 hours of delivery, based on the delivery timestamp recorded by the shipping carrier.

Requesting a Return

Email will@lswatchco.com within the 48-hour window with your order number and reason for the return. All returns require approval before shipping. Once approved, we will provide return shipping instructions and a prepaid, insured return label.

Return Conditions

The watch must be returned in the same condition in which it was delivered, with all included boxes, papers, accessories, tags, and bracelet links. Inspection is permitted, but watches showing additional wear, damage, alteration, polishing, servicing, or missing components are not eligible for a standard return.

Return Fees

Approved returns are subject to both:

• A $100 return shipping charge per return.

• A 10% restocking fee, calculated on the purchase price paid for the returned item, excluding taxes and shipping.

Both fees will be deducted from your refund. Original shipping charges, if any, are nonrefundable.

Refund Processing

After we receive and inspect the returned item, we will notify you of the refund decision. Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional processing time.

Damaged, Incorrect, or Misdescribed Items

Please inspect your order promptly and contact us if it arrives damaged, is incorrect, or materially differs from its description. For confirmed issues attributable to LS Watch Co., we will cover return shipping and waive the restocking fee.

This policy does not limit any rights or remedies available under applicable consumer protection laws.